Refund policy
At Noble Bark, we want you to be happy with your purchase. If something isn't right, we're here to help.
Return Eligibility
- Returns are accepted within 30 days of purchase.
- Products must be unopened, unused, and in their original packaging.
Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order.
We will arrange a replacement, exchange, or refund at no additional cost. Please include photos of the item and keep the original packaging.
How to Return an Item
- Email us at thenoblebark@gmail.com within 7 days of receiving your order.
- We will provide return instructions.
- Pack the item securely in its original packaging.
- Return the item using the shipping method provided.
Return Shipping
- If you changed your mind, return shipping costs are your responsibility.
- If the item is faulty, damaged, or incorrect, Noble Bark will cover the return shipping cost.
Refunds
- Refunds will be processed within 5–10 business days after we receive and inspect the returned item.
- Refunds will be issued to your original payment method.
- Original shipping fees are non-refundable unless the item received was faulty, damaged, or incorrect.
When Returns May Not Be Accepted
We may be unable to accept a return if:
- The return request is made more than 30 days after purchase.
- The product has been opened, used, damaged, or is not in a condition suitable for resale.
Delivery Delays
While we do our best to process returns quickly, delays caused by couriers or other events outside our control may affect processing times.